Refund and Cancellation
Refund and Cancellation Policy
Effective Date: [20-03-2025]
1. Cancellation Policy
- For Services: If you wish to cancel a service request, you must do so within [X] hours/days of booking. Cancellations made after this period may not be eligible for a refund.
- For Digital Products: Due to the nature of digital products, cancellations are not permitted once the product has been accessed or downloaded.
- For Subscriptions: Subscription services can be canceled at any time before the next billing cycle. No refunds will be provided for the current billing period.
2. Refund Policy
We strive to ensure customer satisfaction. Refunds are subject to the following conditions:
- Service-Based Refunds: If you are not satisfied with a service, you may request a refund within [X] days of the service delivery. Refunds are provided at our sole discretion.
- Digital Product Refunds: Refunds are only granted in cases of technical issues that prevent product usage and cannot be resolved within a reasonable timeframe.
- Subscription Refunds: We do not offer refunds for partially used subscription period
3. How to Request a Refund
To request a refund, contact us at [support@enegixglobal.com] with your order details, proof of purchase, and a reason for the request. Our team will review your request and respond within [3] business days.We use the collected information for the following purposes:
To provide, operate, and improve our services.
To communicate with you regarding inquiries, services, or promotional content.
To enhance website functionality and user experience.
To comply with legal obligations and prevent fraudulent activities.
4. Processing Time
Approved refunds will be processed within [X] business days and credited to the original payment method. Processing time may vary depending on your payment provider.
5. Non-Refundable Items
Certain items and services are non-refundable, including but not limited to:
- Downloadable digital products once accessed.
- Completed services that meet the agreed-upon specifications.
- Subscription fees for the current billing cycle.
6. Modifications to This Policy
Enegix Global reserves the right to modify this policy at any time. Any changes will be reflected on this page with an updated effective date.
7. Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:
Enegix Global
Email: [support@enegixglobal.com]
Phone: [+91 96082 63050]
Address: [House No.2, Old AG More, near Bharat Kitchen, above Saryu Son’s Jwellers, Kadru, Ranchi, Jharkhand]